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Frequently Asked Questions

How long does implementation take?

Typical implementation takes 2-4 weeks depending on your laboratory size and complexity. We provide dedicated support throughout the process to ensure a smooth transition.

Is training included?

Yes! Comprehensive training is included with all plans. We offer on-site training, virtual sessions, and extensive documentation to ensure your team is confident using Lab Ledger.

Can Lab Ledger integrate with our existing systems?

Absolutely. Lab Ledger offers robust API integration capabilities and pre-built connectors for major LIMS, ERP, and instrument systems. Our technical team will work with you to ensure seamless integration.

What about data security and compliance?

Data security is our top priority. We maintain SOC 2 Type II certification, implement AES-256 encryption, and support compliance with FDA 21 CFR Part 11, GLP, ISO 17025, and other major regulatory standards.

Do you offer a trial period?

Yes, we offer a 30-day free trial with full access to all features. No credit card required. Contact us to get started.

What kind of support do you provide?

We offer 24/7 technical support via email, phone, and live chat. Premium plans include dedicated account managers and priority support with guaranteed response times.

Global Presence

Lab Ledger serves research institutions worldwide with regional offices and support teams across multiple time zones.